US Is Starting to See Heavy Job Losses in Roles Exposed to AI
BLS data shows employment in 18 AI-exposed occupations fell 0.2% year-over-year in May 2025, while overall employment rose 0.8%. Customer service reps, secretaries, and salespeople are among the hardest hit.
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May 15, 2026 at 7:06 PM UTC
Several US occupations expected to be impacted by artificial intelligence saw heavy job losses for a second year in 2025, led by customer service representatives and certain types of secretaries and salespeople.
A group of 18 occupations flagged by the Bureau of Labor Statistics as exposed to AI, accounting for about 10 million jobs, saw a 0.2% drop in employment between May 2024 and May 2025, according to annual data published Friday. That compared with an increase in overall employment of 0.8% over the same period.