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The RealReal won’t let AI agents hog designer clothing

The RealReal is updating its bot defense system to make it harder for AI agents to shop on its site, after a report showed an agent could exploit the site's 20-minute item hold to block other shoppers.

SourceThe Verge AIAuthor: Mia Sato
The RealReal won’t let AI agents hog designer clothing
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Under the source content permission, this page provides an editorial summary, key points, and a link to the original article.

Key points and analysis

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Key points

  • The RealReal upgraded its bot defenses after The Verge showed Meta's Muse could repeatedly re-add items to a cart and block other buyers for hours.
  • The new configuration makes it harder for agents to log in, add items to cart, and check out, though agents can still surface listings and direct users to product pages.
  • Meta said shopping is the most common use case for Muse, with average purchases over $200, and 10 million US downloads in 40 days.
  • Retailers including Amazon are blocking agents as AI-driven shopping threatens customer relationships and advertising revenue.

Highlights and analysis are generated automatically and may contain errors. Check the original source.

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