Dynamic Governance of Multi-LLM Agent Systems for Collaborative Conversational Outcomes
arXiv:2608.11207v1 Announce Type: new Abstract: When two LLM agents with structurally opposed objectives interact across multiple turns, the absence of a shared goal function produces not competition but collapse: the visitor capitulates, the site agent stops varying its approach, and the conversation terminates without achieving either agent's stated objective. This paper asks whether a control-theoretic governance layer can substitute for that missing goal function. The Experience Orchestrator (EO) addresses this in a simulated financial services environment where a site agent guides a visitor toward advisor contact while the visitor maintains psychologically realistic resistance. EO governs the joint trajectory through three mechanisms: a Contextual Bandit (CB) that selects content arms calibrated from real-world web analytics, a PID controller that enforces behavioral consistency via dynamic schema constraints, and a POMDP belief tracker that maintains a probabilistic model of visitor intent. Across 60,000 simulations, EO achieves a +32 percentage point lift in high-intent advisor contact rate (78.1% vs. 46.1% over a naive LLM control), with CB variant selection accounting for 97% of between-factor outcome variance -- confirming that the governance policy, not environmental initial conditions, determines where trajectories end up. Persona-level analysis reveals two distinct regimes: for visitors with no natural inclination toward conversion, the governance layer is the difference between a functional system and a non-functional one; for visitors already near alignment, a naive LLM's empathetic defaults are largely sufficient. All findings are conditional on LLM-to-LLM simulation. The PID controller has not been calibrated against real human unpredictability, and validating EO on live traffic is the critical next step.
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[Submitted on 25 Apr 2026]
Title:Dynamic Governance of Multi-LLM Agent Systems for Collaborative Conversational Outcomes
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Abstract:When two LLM agents with structurally opposed objectives interact across multiple turns, the absence of a shared goal function produces not competition but collapse: the visitor capitulates, the site agent stops varying its approach, and the conversation terminates without achieving either agent's stated objective. This paper asks whether a control-theoretic governance layer can substitute for that missing goal function. The Experience Orchestrator (EO) addresses this in a simulated financial services environment where a site agent guides a visitor toward advisor contact while the visitor maintains psychologically realistic resistance. EO governs the joint trajectory through three mechanisms: a Contextual Bandit (CB) that selects content arms calibrated from real-world web analytics, a PID controller that enforces behavioral consistency via dynamic schema constraints, and a POMDP belief tracker that maintains a probabilistic model of visitor intent. Across 60,000 simulations, EO achieves a +32 percentage point lift in high-intent advisor contact rate (78.1% vs. 46.1% over a naive LLM control), with CB variant selection accounting for 97% of between-factor outcome variance -- confirming that the governance policy, not environmental initial conditions, determines where trajectories end up. Persona-level analysis reveals two distinct regimes: for visitors with no natural inclination toward conversion, the governance layer is the difference between a functional system and a non-functional one; for visitors already near alignment, a naive LLM's empathetic defaults are largely sufficient. All findings are conditional on LLM-to-LLM simulation. The PID controller has not been calibrated against real human unpredictability, and validating EO on live traffic is the critical next step.
Comments: 13 pages, 3 figures, 3 tables. Submitted to AI Engineer World's Fair 2026
Subjects:
Artificial Intelligence (cs.AI)
Cite as: arXiv:2608.11207 [cs.AI]
(or arXiv:2608.11207v1 [cs.AI] for this version)
https://doi.org/10.48550/arXiv.2608.11207
arXiv-issued DOI via DataCite
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From: Alexander Liss [view email] [v1] Sat, 25 Apr 2026 21:47:25 UTC (179 KB)
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