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AI is starting to replace humans in operations, analyst jobs

Summary

Data shows AI is replacing jobs in operations, data analysis, and customer support. JPMorganChase saw a 4% drop in operations staff and a 2% drop in support staff. Experts expect banks to cut outsourcing and offshoring as these areas are vulnerable to AI. While overall AI spending is rising and hiring is strong, some roles are being frozen or reduced.

SourceHacker News AIAuthor: petethomas
AI is starting to replace humans in operations, analyst jobs
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Key insight: Data is starting to show where AI is eating jobs, and operations, data analysis and customer support are vulnerable.

Supporting data: At JPMorganChase, the number of operations and support staff decreased by 4% and 2%, respectively.

Forward look: Experts expect banks to cut back on their use of outsourcing and offshoring, where work is often repeatable and there are clear performance metrics.

Though AI spending and hiring data shows that in general, banks and other big AI spenders are hiring more humans than ever, there are areas where banks are freezing or curtailing the size of their employee bases as they deploy more AI.

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Key points and analysis

Article intelligence

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Key points

  • JPMorganChase operations staff down 4%, support staff down 2%.
  • Data analysis and customer support roles at risk.
  • Banks likely to reduce outsourcing and offshoring due to AI suitability.
  • Overall AI hiring up, but some areas see hiring freezes.

Highlights and analysis are generated automatically and may contain errors. Check the original source.

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