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Support is wild in an age of AI

A developer recounts bizarre support requests triggered by AI hallucinations, including a user asking for a feature that never existed based on a fake screenshot from ChatGPT, and MS Copilot inventing non-existent transformation steps. These incidents highlight the risks of customers relying on AI for technical support.

SourceHacker News AIAuthor: hermitcrab
Support is wild in an age of AI
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Summary only

Under the source content permission, this page provides an editorial summary, key points, and a link to the original article.

Key points and analysis

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Key points

  • A customer requested a feature that never existed, backed by a hallucinated screenshot from ChatGPT.
  • MS Copilot fabricated three out of four transformation steps when asked about one-hot encoding.
  • Customers increasingly turn to AI for support, risking misinformation that looks credible.

Highlights and analysis are generated automatically and may contain errors. Check the original source.

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