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[Submitted on 1 Oct 2026] Title:CUEing User Simulators: Calibrated User Embeddings for Multi-Turn Benchmarking View a PDF of the paper titled CUEing User Simulators: Calibrated User Embeddings for Multi-Turn Benchmarking, by Anjali Kantharuban and 1 other authors View PDF HTML (experimental) Abstract:Recent benchmarks rely on user simulators to evaluate AI agents in multi-turn interaction. While existing simulation techniques demonstrate surface fidelity to human style and behavior, ecologically valid interactive benchmarking also requires alignment in when and how agents fail across simulated and real user populations. We find that existing simulators lack outcome calibration: agreement with observed success rates and failure patterns when real users interact with the same agent. We introduce Calibrated User Embeddings (CUE), a framework that both encodes observed sessions and samples continuous representations, then decodes them into persona commands to steer LLMs to act as user simulators without training. Through this, we evaluate user-conditioned replay of past sessions and aggregate metric agreement when sampling novel personas for the same tasks. On $\tau^2$-Bench, CUEd simulators commit fewer simulator-attributed errors and more faithfully reproduce real-user agent failure modes, aggregate success rates, and outcomes for specific task-user pairs than other persona-based simulation methods. These gains coexist with competitive user fidelity as measured using metrics established in prior work. After being fit to mostly customer support interactions, the same CUEd simulators generalize to document creation, math tutoring, and casual conversation, and remain effective across different simulator LLMs without CUE retraining. Subjects: Computation and Language (cs.CL) Cite as: arXiv:2610.02460 [cs.CL] (or arXiv:2610.02460v1 [cs.CL] for this version) https://doi.org/10.48550/arXiv.2610.02460 arXiv-issued DOI via DataCite (pending registration) Submission history From: Anjali Kantharuban [view email] [v1] Thu, 1 Oct 2026 20:34:16 UTC (585 KB) Full-text links: Access Paper: View a PDF of the paper titled CUEing User Simulators: Calibrated User Embeddings for Multi-Turn Benchmarking, by Anjali Kantharuban and 1 other authors View PDF HTML (experimental) TeX Source view license Current browse context: cs.CL new | recent | 2026-10 Change to browse by: cs References & Citations NASA ADS Google Scholar Semantic Scholar Loading... Data provided by: Bibliographic Tools Bibliographic and Citation Tools Bibliographic Explorer Toggle Bibliographic Explorer (What is the Explorer?) Connected Papers Toggle Connected Papers (What is Connected Papers?) Litmaps Toggle Litmaps (What is Litmaps?) scite.ai Toggle scite Smart Citations (What are Smart Citations?) Code, Data, Media Code, Data and Media Associated with this Article alphaXiv Toggle alphaXiv (What is alphaXiv?) Links to Code Toggle CatalyzeX Code Finder for Papers (What is CatalyzeX?) DagsHub Toggle DagsHub (What is DagsHub?) GotitPub Toggle Gotit.pub (What is GotitPub?) Huggingface Toggle Hugging Face (What is Huggingface?) ScienceCast Toggle ScienceCast (What is ScienceCast?) Demos Demos Replicate Toggle Replicate (What is Replicate?) Spaces Toggle Hugging Face Spaces (What is Spaces?) Spaces Toggle TXYZ.AI (What is TXYZ.AI?) Related Papers Recommenders and Search Tools Link to Influence Flower Influence Flower (What are Influence Flowers?) Core recommender toggle CORE Recommender (What is CORE?) Author Venue Institution Topic About arXivLabs arXivLabs: experimental projects with community collaborators arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website. Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them. Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs. Which authors of this paper are endorsers? | Disable MathJax (What is MathJax?)