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[Submitted on 16 Sep 2026] Title:Bootstrapping Conversational Recommendation Agents At Spotify: Synthetic Data Generation and Self-Improvement Loops View a PDF of the paper titled Bootstrapping Conversational Recommendation Agents At Spotify: Synthetic Data Generation and Self-Improvement Loops, by Enrico Palumbo and 17 other authors View PDF HTML (experimental) Abstract:Conversational recommendation agents are a new paradigm for content discovery, enabling users to express complex intents through natural language (e.g., "recommend Italian indie artists I haven't heard before"). A central challenge in building such agents is optimizing agent planning -- deciding how to select, sequence, and invoke tools -- particularly in cold-start settings where real user interactions are not yet available. We introduce a pipeline for multi-turn synthetic data generation and a self-improvement loop to address this challenge. The synthetic data pipeline transforms single-turn prompts into realistic multi-turn conversations, enabling systematic evaluation before launch. The self-improvement loop combines variance-based contrastive optimization with iterative refinement through a coding agent, automatically identifying and fixing planning and tool-use errors. Our approach improves quality by +8% on top of a highly optimized manual prompt. The system has been productionized and significantly accelerated iteration cycles for the launch of a conversational recommendation agent at Spotify. Online A/B tests demonstrate its effectiveness, with +14% user listening, +5% increase in weekly active users, and a 5% reduction in skip rate compared to a prior experience supporting only session refinement. This work provides a practical framework for accelerating the development of conversational recommendation agents in industry. Subjects: Computation and Language (cs.CL); Artificial Intelligence (cs.AI); Information Retrieval (cs.IR) Cite as: arXiv:2609.30297 [cs.CL] (or arXiv:2609.30297v1 [cs.CL] for this version) https://doi.org/10.48550/arXiv.2609.30297 arXiv-issued DOI via DataCite Journal reference: RecSys 2026 Related DOI: https://doi.org/10.1145/3773078.3831910 DOI(s) linking to related resources Submission history From: Enrico Palumbo [view email] [v1] Wed, 16 Sep 2026 14:48:02 UTC (742 KB) Full-text links: Access Paper: View a PDF of the paper titled Bootstrapping Conversational Recommendation Agents At Spotify: Synthetic Data Generation and Self-Improvement Loops, by Enrico Palumbo and 17 other authors View PDF HTML (experimental) TeX Source view license Current browse context: cs.CL new | recent | 2026-09 Change to browse by: cs cs.AI cs.IR References & Citations NASA ADS Google Scholar Semantic Scholar Loading... Data provided by: Bibliographic Tools Bibliographic and Citation Tools Bibliographic Explorer Toggle Bibliographic Explorer (What is the Explorer?) Connected Papers Toggle Connected Papers (What is Connected Papers?) Litmaps Toggle Litmaps (What is Litmaps?) scite.ai Toggle scite Smart Citations (What are Smart Citations?) Code, Data, Media Code, Data and Media Associated with this Article alphaXiv Toggle alphaXiv (What is alphaXiv?) Links to Code Toggle CatalyzeX Code Finder for Papers (What is CatalyzeX?) DagsHub Toggle DagsHub (What is DagsHub?) GotitPub Toggle Gotit.pub (What is GotitPub?) Huggingface Toggle Hugging Face (What is Huggingface?) ScienceCast Toggle ScienceCast (What is ScienceCast?) Demos Demos Replicate Toggle Replicate (What is Replicate?) Spaces Toggle Hugging Face Spaces (What is Spaces?) Spaces Toggle TXYZ.AI (What is TXYZ.AI?) Related Papers Recommenders and Search Tools Link to Influence Flower Influence Flower (What are Influence Flowers?) Core recommender toggle CORE Recommender (What is CORE?) Author Venue Institution Topic About arXivLabs arXivLabs: experimental projects with community collaborators arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website. Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them. Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs. Which authors of this paper are endorsers? | Disable MathJax (What is MathJax?)