待翻译：Lloyds Bank should publish the human cost of its AI savings | Letters
AI 服务暂时不可用，以下为来源摘要，待恢复后补全翻译：Banks should factor in the time spent by humans checking invented facts, writes Dr Gleb Tsipursky Your report (Lloyds Bank to cut £2bn in costs as part of AI-powered strategy, 30 July) raises a question that financial targets alone cannot answer: who absorbs the work when automation fails? Banks often count the minutes saved by the employee who uses an AI tool. They should also count the time colleagues spend checking invented facts, repairing customer messages, explaining rejected applications and escalating errors. A system can make one team look more productive while moving risk and effort elsewhere. Continue reading...
AI 服务暂时不可用，以下为来源正文，待恢复后补全翻译。
Banks should factor in the time spent by humans checking invented facts, writes Dr Gleb Tsipursky Your report (Lloyds Bank to cut £2bn in costs as part of AI-powered strategy, 30 July) raises a question that financial targets alone cannot answer: who absorbs the work when automation fails? Banks often count the minutes saved by the employee who uses an AI tool. They should also count the time colleagues spend checking invented facts, repairing customer messages, explaining rejected applications and escalating errors. A system can make one team look more productive while moving risk and effort elsewhere. Continue reading...